How we work
From first message to handover
Ten stages, in the order they happen. We have deliberately not attached durations to them — timelines depend on the scope of your kitchen, and a number published here that we then miss is worse than no number at all.
- 01
Enquiry
You send your city, room details and what you are looking for — by WhatsApp, phone, or the requirement builder on this site.
- 02
Initial consultation
We talk through how you cook, what you store, who uses the kitchen and what you want it to look like. This shapes everything that follows.
- 03
Site measurement
We measure the room properly: wall lengths, ceiling height, window and door positions, plumbing points, electrical points, beams and level variations.
- 04
Requirements and budget
With the measurements in hand, we agree the scope and the specification level so the design is drawn to something realistic from the start.
- 05
Design proposal
You receive a layout with cabinet positions, storage allocation and elevations, so you can see how the kitchen works before anything is made.
- 06
Material selection
Carcass material, shutter finish, edge detail, handles, hardware and any profile or glass work are confirmed against physical samples.
- 07
Manufacturing
Cabinets are cut, edge-banded and assembled to the approved drawings, with hardware fitted and shutters finished to the agreed specification.
- 08
Installation
Units are installed and levelled on site, shutters aligned, hardware adjusted, and countertop and appliance cut-outs coordinated.
- 09
Handover
We walk the finished kitchen with you, check every door and drawer, explain how the mechanisms work, and clear the site.
- 10
After-sales support
Hinges and drawers can need adjustment once a kitchen is in daily use. Contact us and we will arrange for it to be looked at.
Working together
What makes a project go well
The kitchens that turn out best are the ones where these four things happen. None of them cost anything.
-
Be honest about how you cook
Not how you would like to cook. If the pressure cooker comes out five times a week, the storage plan should reflect that rather than an aspirational one.
-
Involve the people who use it
Counter and wall-cabinet heights should suit whoever spends most time in the kitchen. This is difficult to fix afterwards and free to get right beforehand.
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Decide appliances early
Model numbers before manufacturing means cabinets that fit first time. Model numbers afterwards means cutting cabinets on site.
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Be thorough at approval
The drawing stage is when questions are free. Ask everything then — after cabinets are cut, a change means remaking parts.
On timelines
Why there are no week counts on this page
A kitchen's timeline depends on its size, its finish, whether any civil or plumbing work is needed, and how quickly material selection is settled. Those vary enough between projects that a single published figure would be misleading for most of them.
So we do it the other way round: once the room is measured and the scope agreed, you get a timeline for your kitchen — one we have committed to rather than one taken from a website.
Process questions
Frequently asked questions
How long does a modular kitchen take from order to installation?
It depends on the size and specification of the kitchen, and we would rather give you a real answer for your project than a headline figure here that we might not meet. Once we have measured the room and agreed the scope, we will tell you the timeline for your kitchen specifically.
Is there a charge for the site visit or the consultation?
Contact us and we will confirm this before anything is scheduled, so there are no surprises. We would rather answer it directly for your situation than publish a policy here that might not apply to your location or project size.
What should I have ready before the site measurement?
Access to the room, and ideally the model numbers of any appliances you already own or intend to buy. It also helps enormously if the people who will actually use the kitchen most are present, because the storage plan depends on how you cook rather than on the room alone.
Can I change the design after I have approved it?
Small changes are usually manageable before manufacturing starts. Once cabinets are cut to the approved drawings, changes mean remaking parts, so the approval stage is the point at which to be difficult and thorough. We would far rather answer twenty questions at the drawing stage than one on installation day.
Who installs the kitchen?
Our own installation team, working from the same drawings the cabinets were manufactured to. The kitchen is not handed over to an outside contractor at the installation stage.
What happens if something needs adjusting after handover?
Contact us and we will arrange for it to be looked at. Hinges and drawer runners commonly need a small adjustment once a kitchen has been in daily use for a few weeks — that is normal, not a fault, and it is part of what after-sales support is for.
Stage one
Start with a message
Your city, roughly what you need, and the room dimensions if you have them. That is enough for a useful first conversation.